Frequently Asked Questions
Knowledge is your power. Everything you need to know about your skincare journey.
How do I know which products are right for my skin type?
We recommend using our Recipe Builder tool or consulting with our INKEY experts via Live Chat to create a personalized routine tailored to your specific skin concerns and goals.
Are your products cruelty-free and vegan?
Yes, The INKEY List is a cruelty-free brand. The vast majority of our products are vegan, and we are working toward making our entire range 100% vegan-friendly.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and UK. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 60 days for a full refund, even if the product has been opened.
Can I layer multiple serums at once?
Yes, but we recommend layering no more than 3 serums in a single routine. Always apply from thinnest to thickest consistency and allow each layer to absorb before applying the next.
How should I store my skincare products?
To maintain potency, store your products in a cool, dry place away from direct sunlight. Some products, like Vitamin C, are best kept in a dark cupboard to prevent oxidation.